Q1.  What is a collectible doll?
Q2.  How do I take care of my collectible vinyl doll?
Q3.  How do I take care of my collectible porcelain doll?
Q4.  What is a children's collectible play doll?
Q5.  Why buy a children’s collectible play doll?
Q6.  Do I need a doll stand for my doll?
Q7.  Where do I buy additional outfits?
Q8.  What is my dolls hair made of?
Q9.  Can my dolls hair be styled?
Q10.  Do you have the doll in stock?
Q11.  How do I order from you?
Q12.  How can I pay for my order?
Q13.  Do you charge sales tax?
Q14.  How much will my shipping charges cost?
Q15.  Do you ship for free?
Q16.  Do you ship to second party?
Q17.  When will my doll ship?
Q18.  Do you ship overseas?
Q19.  How do I track my order?
Q20.  Can you help me find an older doll?
Q21.  How much is this doll worth?
Q22.  How do I return my doll?
A1. A collectible doll is a doll suitable or desirable for collecting. Collectible dolls are normally numbered because a limited quantity is produced, hand painted instead of machine painted and valued higher. A collectible doll is a doll you will love to care for and display. - Top

A2. Treat them gently, as you would a real baby. You can brush the hair with a baby brush. Wipe baby's vinyl head, arms, hands, legs, and feet with a soft cloth dampened with mild soapy water—do not scrub. Do not get the cloth body wet. Avoid strong sunlight and extreme heat. NEVER put your baby near any type of ink, printed materials including non-colorfast materials, markers, or make-up because these substances are impossible to remove. Clothing may be hand-washed in a mild detergent and hung to dry. If needed, iron with a very cool iron to prevent damage to the fabrics.- Top

A3. As these are precious works of art, porcelain dolls are best kept in places that are cool (less than 25°C/70°F), dry as possible, away from direct sunlight, and preferably in a dust-free cabinet, to keep them looking their best. Dolls that will not be displayed should be wrapped in acid-free tissue paper and packed away in a box. - Top

A4. A collectible play doll is a doll which is a higher quality doll than the typical vinyl play doll that can be purchased from Toys 'R Us and other toy stores. Collectible play dolls are meant for play but they also have aspects and characteristics of a collectible doll. - Top

A5. A doll is one of the most open-ended toys available. A doll is a symbolic object which provides an emotional outlet for a child and encourages children to express their feelings, develop their imaginations, experiment with different roles, care for others and create fond memories. Because a quality children's play doll has some of the same "life-like" characteristics of a collectible doll, your children will embrace and love their dolls and perhaps will pass it on to their children one day. - Top

A6. Most dolls that require a doll stand are sold with one. We sell dolls that we call standers and sitters. Dolls that stand can usually stand on their one - most toddler dolls are standers. Dolls that are sitters are weighted and bottom heavy. These dolls are meant to sit. - Top

A7. Additional doll clothes are available on this website under accessories and clothing.- Top

A8. You may encounter different types of hair. The most popular types are: 1) kankelon/synthetic wigs - upper quality man made wigs that feels like human hair 2) human hair, 3) mohair - from Angora goats. Mohair is delicate and tends to be a little frizzy. 4)painted - painted is not hair at all but an embossed pattern on the doll's head to suggest hair. -Top

A9. Dolls with Kankelon/synthetic wigs can get their hair styled. Most of our dolls have kankelon wigs. If a doll has a different type of hair, it will be noted in the description. - Top

A10. All dolls are in stock unless noted otherwise. It is our policy to indicate on the website when an item is out of stock. We will say whether the item is "Back-Ordered" (temporarily sold out, but expected back in stock soon), "Pre-Ordered" (a new release the manufacturer has not yet begun shipping, expected to be in stock, date usually uncertain), "Special Order" (not a stock item but possibly obtainable either from the manufacturer or on the secondary market), or "Sold Out" (can no longer be ordered from the manufacturer). A Sold Out item may, in some cases, be ordered as a Special Order, if we think we can find the item on the secondary market. - Top

A11. To place an order we encourage you to use our on-line shopping cart and order form. It's safe, fast and secure.- Top

A12. We accept Master Card, Visa, American Express and Discover credit cards. We also accept Paypal, checks and money orders. Orders paid by check must clear our bank before we ship. No waiting on money orders. - Top

A13. Sales tax will only apply to residents of California.- Top

A14. Shipping is based on weight and distance. When ordering, the total cost of goods and shipping, as well as sales tax, if applicable, will automatically calculate and be displayed before the order is submitted. - Top

A15. For orders above $99, shipping is free to the lower 48 states. - Top

A16. Yes, If you want your order shipped to a second party, please update the deliver-to section with the appropriate address. Please make sure you have captured the correct address. If you have entered the wrong shipping address, UPS will return the package to us and we will have to charge you for re-shipping the item. - Top

A17. If you've ordered a doll that's in stock and paid in full we typically ship within 72 hours of receiving the final payment. Orders that come in on weekends or Holidays are shipped the next business day.- Top

A18. Yes, we regularly ship overseas. Please be aware that Shipping costs vary greatly depending on the size and weight of the item, and where you want it shipped- Top

A19. Once your order has been shipped, we will email you a Shipping Confirmation with the tracking number. - Top

A20. Black Dolls to Love sells only contemporary items. With the occasional exception of recently discontinued items, we are limited to items that are currently being produced. - Top

A21. Since we don't deal directly in the secondary market, we don't have the expertise you need for a valid appraisal. We suggest perusing the collectors magazines and doll shops that specialize in older items local to your area for recommendations for appraisers that you can take your doll to for a hands-on, qualified, appraisal. True appraisals, or even best guesses, are rarely done sight unseen. - Top

A22. If not satisfied with your purchase, please email us for a "Return Authorization Number." (Unauthorized returns will be refused) Refunds gladly given within 7 days of original receipt date. The items cannot be soiled or damaged. The returned items must be in the original undamaged box with all accessories, tie-downs and packing materials included. - Top

If you have any questions please e-mail us at custserv@blackdollstolove.com